- To : ACE Portal Accounts, ACE Reports
Subject: Erroneous ACE Portal Account Deactivations
The CBP Helpdesk recently began receiving an increased volume in calls due to erroneous ACE
Portal account deactivations. After an initial investigation was done, CBP determined the cause and has now rectified the problem. While CBP is working to identify and repair the erroneous deactivations, Trade Account Owners can now reactive and reset passwords from their portal accounts.
Having your Trade Account Owner (TAO) reactivate/reset your account will be the most efficient process to regain system access. Directions for resetting the passwords can be located in CSMS# 16-000236 or by visiting the CSMS website at http://apps.cbp.gov/csms and reviewing the ACE Accounts Messages.