U.S Code last checked for updates: Sep 29, 2023
§ 657j.
Information tracking and follow-up system for disaster assistance
(a)
System required
The Administrator shall develop, implement, or maintain a centralized information system to track communications between personnel of the Administration and applicants for disaster assistance. The system shall ensure that whenever an applicant for disaster assistance communicates with such personnel on a matter relating to the application, the following information is recorded:
(1)
The method of communication.
(2)
The date of communication.
(3)
The identity of the personnel.
(4)
A summary of the subject matter of the communication.
(b)
Follow-up required
The Administrator shall ensure that an applicant for disaster assistance receives, by telephone, mail, or electronic mail, follow-up communications from the Administration at all critical stages of the application process, including the following:
(1)
When the Administration determines that additional information or documentation is required to process the application.
(2)
When the Administration determines whether to approve or deny the loan.
(3)
When the primary contact person managing the loan application has changed.
(c)
Report on web portal for disaster loan application status
(1)
In general

Not later than 90 days after November 25, 2015, the Administrator shall submit to the Committee on Small Business and Entrepreneurship of the Senate and the Committee on Small Business of the House of Representatives a report relating to the creation of a web portal to the 1

1
 So in original. The word “the” probably should not appear.
track the status of applications for disaster assistance under section 636(b) of this title.

cite as: 15 USC 657j