A covered provider must train its employees who may interact with survivors regarding a line separation request on how to assist them or on how to direct them to other employees who have received such training.
authority: 47 U.S.C. 151,
152,
154,
201,
202,
217,
218,
220,
222,
225,
226,
227,
227b,
228,
251,
251,
254,
255,
262,
276,
403,
c,
616,
620,
716,
1401,
unless; Pub. L. 115-141, Div. P, sec. 503, 132 Stat. 348, 1091; Pub. L. 117-338, 136 Stat. 6156
source: 28 FR 13239, Dec. 5, 1963, unless otherwise noted.
cite as: 47 CFR 64.6407